Resolved after 5 days 4 hours, affecting PROD NA3, on October 9, 2025.
BlackLine has deployed a fix for internal server errors while navigating through the BL PROD application. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Affected components
Update timeline
- investigating Oct 09, 2025, 12:14 PM UTC
Customers may be experiencing an issue where they are seeing 500 internal server error while navigating through the BL PROD application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Oct 09, 2025, 01:24 PM UTC
BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Oct 09, 2025, 04:05 PM UTC
BlackLine has deployed a fix for internal server errors while navigating through the BL PROD application. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Oct 14, 2025, 04:41 PM UTC
This incident has been resolved.
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