Resolved after 2 hours 10 minutes, affecting Blackboard - SaaS (Africa) and Blackboard - SaaS (US) and 1 more, on April 24, 2026.
Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.
Affected components
Update timeline
- investigating Apr 24, 2026, 09:19 PM UTC
Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.
- resolved Apr 24, 2026, 11:29 PM UTC
The issue has been resolved.
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