Resolved after 11 hours 23 minutes, affecting BB Annotate and Illuminate and 1 more, on October 20, 2025.
This incident has been resolved and it was observed that clients are operating normally.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:55 AM UTC
We experienced an outage between 3:11 AM ET and 5:22 AM ET due to an issue with our Service provider. The problem has since been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
- monitoring Oct 20, 2025, 10:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:06 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:11 AM UTC
We are currently experiencing intermittent service disruptions due to a widespread outage in Amazon Web Services (AWS). AWS has reported significant progress toward recovery, and systems are gradually becoming operational. Our team is closely monitoring the situation to ensure full restoration as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as services stabilize. Thank you for your continued support.
- resolved Oct 20, 2025, 09:18 PM UTC
This incident has been resolved and it was observed that clients are operating normally.
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