Blackboard incident
Ally Immersive Reader Alternative Format Issue - Global issue
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Resolved after 4 hours 18 minutes, affecting Ally - Canada and Ally - Asia Pacific and 1 more, on November 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Ally - CanadaAlly - Asia PacificAlly - EuropeAlly - North AmericaAlly - Australia
Update timeline
- investigating Nov 14, 2025, 03:50 PM UTC
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
- monitoring Nov 14, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 08:09 PM UTC
This incident has been resolved.
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