Blackboard incident
Illuminate Data Refresh Issue -- Asia Pacific Region
Resolved after 3 days 1 hour, affecting Illuminate, on January 2, 2026.
This incident has been resolved and it was observed that data pipelines are operating normally for all clients.
Affected components
Update timeline
- investigating Jan 02, 2026, 12:03 PM UTC
We are currently experiencing issues with the data pipeline in the Asia-Pacific (Sydney) region, which is preventing data from being refreshed. Our team is actively working to resolve the issue and restore full functionality.
- monitoring Jan 05, 2026, 08:59 AM UTC
A fix has been implemented, and the data pipeline is back online. Clients in the Asia-Pacific (Sydney) region should now see refreshed data. We are continuing to monitor the results.
- resolved Jan 05, 2026, 01:50 PM UTC
This incident has been resolved and it was observed that data pipelines are operating normally for all clients.
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