Blackboard incident
Ally - scores not being generated for new content in Blackboard (Europe, Asia, Canada)
Minor Vendor's status page →
Resolved after 3 days, affecting Ally - Canada and Ally - Asia Pacific and 1 more, on January 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Ally - CanadaAlly - Asia PacificAlly - Europe
Update timeline
- investigating Jan 02, 2026, 02:42 PM UTC
Blackboard LMS integrations in EU, Asia (Singapore) and Canada are not generating Ally scores for new content due to an issue with Blackboard being unable to send events to Ally. This is now under investigation by the product development teams.
- monitoring Jan 02, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 03:08 PM UTC
This incident has been resolved.
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