Blackboard incident
Illuminate - Performance Degradation Impacting Snowflake Queries and Reports
Resolved after 2 hours 31 minutes, affecting Illuminate, on April 16, 2026.
The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally
Affected components
Update timeline
- investigating Apr 16, 2026, 07:37 AM UTC
We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest
- monitoring Apr 16, 2026, 09:19 AM UTC
We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability
- resolved Apr 16, 2026, 10:08 AM UTC
The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally
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