Blackboard SaaS - Reporting Data Issue on Upgraded Gov Cloud Sites

Update timeline

1. investigating Sep 05, 2025, 03:19 PM UTC

   It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.

2. monitoring Sep 06, 2025, 01:11 PM UTC

   Engineering teams have resolved the issue and customers should now have necessary data for reporting purposes. The team will be analyzing to resolve any synch issues over the next few days.

3. monitoring Sep 09, 2025, 03:44 PM UTC

   We are continuing to monitor the recently upgraded sites. There are still some sites with data that is out of synch. We are reviewing/analyzing customers with out of synch data and we are taking steps to resolve the issues.

4. resolved Sep 11, 2025, 03:16 PM UTC

   This issue has been resolved. We will continue to monitor and address any out of synch data.