Blackboard incident
Illuminate data in CDM_CLB not refreshed in US & EU regions
Resolved after 3 hours 56 minutes, affecting Illuminate, on September 17, 2025.
The issue has been resolved by our third-party partner, Class Collaborate, and we have restarted data processing. We expect clients to see updated data within the next hour.
Affected components
Update timeline
- investigating Sep 17, 2025, 12:29 PM UTC
We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.
- monitoring Sep 17, 2025, 12:53 PM UTC
The issue has been resolved by our third-party partner, Class Collaborate, and we have restarted data processing. We expect clients to see updated data within the next hour.
- resolved Sep 17, 2025, 04:26 PM UTC
The incident has been resolved and all clients should see updated CDM_CLB data.
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