Resolved after 3 hours 10 minutes, affecting Call Transcription, on March 24, 2026.
We are continuing to monitor for any further issues.
Affected components
Call Transcription
Update timeline
- investigating Mar 24, 2026, 04:23 PM UTC
Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.
- monitoring Mar 24, 2026, 07:12 PM UTC
A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.
- monitoring Mar 24, 2026, 07:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2026, 07:34 PM UTC
This incident has been resolved.
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