Unified Analytics and UDC Downstream Delays

Update timeline

1. investigating Aug 07, 2026, 08:59 AM UTC

   Our teams are currently investigating delayed Unified Analytics data with UDC downstream impact, affecting incidents which are digested for IP analysis.

2. identified Aug 07, 2026, 09:40 AM UTC

   We are engaged with our third-party provider to resolve this issue. Additional updates will be shared as more details become available. We apologize for any inconvenience that this may be causing.

3. identified Aug 07, 2026, 10:34 AM UTC

   Our third party provider is actively engaged and working on a fix. We do not currently have an expected time for resolve, however, further updates will be shared as more details become available.

4. identified Aug 07, 2026, 11:47 AM UTC

   We are continuing to work with our third party vendor on a fix for this issue.

5. identified Aug 07, 2026, 12:42 PM UTC

   Our third party provider have confirmed making some progress on a fix from their end. We will continue to share updates as more details become available. Apologies again for any inconvenience that this may be causing.

6. monitoring Aug 07, 2026, 02:07 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Aug 07, 2026, 02:17 PM UTC

   Our clusters are slowly returning to standard performance. We are continuing to monitor.

8. monitoring Aug 07, 2026, 03:33 PM UTC

   It is estimated that full mitigation of the delay will take approximately 4 hours to clear. We will continue to monitor and resolve this incident once the delay is fully cleared. Thank you for your continued patience.

9. resolved Aug 08, 2026, 11:35 AM UTC

   This incident has been resolved.