BigPanda incident

Alert Enrichment Latency

Resolved after 1 hour 55 minutes, affecting Alert Enrichment, on October 21, 2026.

monitoring Oct 21, 2026, 08:41 AM UTC

Latency is currently mitigated and on a downward trend. We are continuing to monitor, it will take some time for any remaining backlog to fully clear.

Started
Oct 21, 2026, 07:14 AM UTC
Resolved
Oct 21, 2026, 09:10 AM UTC
Duration
1h 55m
Detected by Pingoru
Oct 21, 2026, 07:14 AM UTC

Affected components

Alert Enrichment

Update timeline

  1. investigating Oct 21, 2026, 07:14 AM UTC

    Some users may be experiencing processing delays due to Alert Enrichment pipeline lag where some users may be seeing connection timeouts and retries.

  2. investigating Oct 21, 2026, 07:40 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 21, 2026, 08:04 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 21, 2026, 08:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 21, 2026, 08:41 AM UTC

    Latency is currently mitigated and on a downward trend. We are continuing to monitor, it will take some time for any remaining backlog to fully clear.

  6. resolved Oct 21, 2026, 09:10 AM UTC

    This incident has been resolved.

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