Resolved after 2 hours 25 minutes, affecting Authentication / Login and User Management and 1 more, on October 30, 2025.
A fix has been implemented, and we will continue to monitor performance closely.
Affected components
Update timeline
- investigating Oct 30, 2025, 12:49 PM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 30, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2025, 01:33 PM UTC
A fix has been implemented, and we will continue to monitor performance closely.
- resolved Oct 30, 2025, 03:15 PM UTC
All services should now be operating as expected. Thank you.
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