Bentley Systems incident

Education Site Product Downloads - Service Disruption

Resolved after 19 minutes, affecting Education, on September 17, 2026.

resolved Sep 17, 2026, 04:47 PM UTC

Service has been restored, and product downloads from the Education site are now functioning normally. Our team identified and resolved the underlying issue, and we have confirmed that downloads are once again available to users. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding while we worked to restore service.

Started
Sep 17, 2026, 04:27 PM UTC
Resolved
Sep 17, 2026, 04:47 PM UTC
Duration
19m
Detected by Pingoru
Sep 17, 2026, 04:27 PM UTC

Affected components

Education

Update timeline

  1. investigating Sep 17, 2026, 04:27 PM UTC

    We are currently experiencing an issue that is preventing product downloads from the Education site. Our team has identified the cause and is actively working on a fix. We expect service to be restored shortly and apologize for the inconvenience.

  2. resolved Sep 17, 2026, 04:47 PM UTC

    Service has been restored, and product downloads from the Education site are now functioning normally. Our team identified and resolved the underlying issue, and we have confirmed that downloads are once again available to users. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding while we worked to restore service.

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