Bentley Systems incident
Intermittent IMS login issue for federated users
Resolved after 42 minutes, affecting Authentication / Login, on November 3, 2025.
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Affected components
Update timeline
- investigating Nov 03, 2025, 02:39 PM UTC
Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Nov 03, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2025, 02:57 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Nov 03, 2025, 03:22 PM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
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