Resolved after 5 hours 29 minutes, affecting Support Portal, on December 3, 2025.
This incident has been resolved and ServiceNow logins is now working normally. Thank you for your cooperation.
Affected components
Update timeline
- investigating Dec 03, 2025, 02:52 AM UTC
Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 05:25 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 06:19 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 07:18 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- resolved Dec 03, 2025, 08:21 AM UTC
This incident has been resolved and ServiceNow logins is now working normally. Thank you for your cooperation.
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