Resolved after 1 hour 43 minutes, affecting Authentication / Login and User Management, on December 3, 2025.
This incident has been resolved and IMS as a Service is now working normally. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.
Affected components
Update timeline
- investigating Dec 03, 2025, 02:35 PM UTC
Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Dec 03, 2025, 03:12 PM UTC
Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience. Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Dec 03, 2025, 04:18 PM UTC
This incident has been resolved and IMS as a Service is now working normally. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.
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