Bentley Systems incident

South East Asia Degraded Services

Resolved after 1 hour 45 minutes, affecting Authentication / Login and User Management and 1 more, on December 25, 2025.

investigating Dec 25, 2025, 04:43 PM UTC

Our team is currently investigating an issue in the South East Asia region with degraded services. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.

Started
Dec 25, 2025, 03:37 PM UTC
Resolved
Dec 25, 2025, 05:23 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 25, 2025, 03:37 PM UTC

Affected components

Authentication / LoginUser ManagementPlatform APIs

Update timeline

  1. investigating Dec 25, 2025, 03:37 PM UTC

    Our team is currently investigating an issue with Buddi. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. investigating Dec 25, 2025, 04:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 25, 2025, 04:43 PM UTC

    Our team is currently investigating an issue in the South East Asia region with degraded services. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.

  4. resolved Dec 25, 2025, 05:23 PM UTC

    This incident has been resolved.

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