Bentley Systems incident
Bentley IMS - Login Failures in Europe and Singapore
Resolved after 40 minutes, affecting Authentication / Login and User Management, on January 20, 2026.
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Affected components
Update timeline
- investigating Jan 20, 2026, 12:20 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European and Singapore users. You may experience difficulties logging in. Our team is actively working to resolve this matter. We will provide further updates as they become available. Thank you for your patience and understanding.
- monitoring Jan 20, 2026, 12:33 PM UTC
The issue has been identified, and the change has been implemented to fix it. We are now monitoring the system for stability and customer experience.
- resolved Jan 20, 2026, 01:00 PM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
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