Benevity incident

Inconsistent load times for Volunteering pages within our Employee Engagement product

Resolved after 4 hours 18 minutes, affecting Donate and Volunteer Core Services and Grants Advanced (formerly Versaic) and 1 more, on October 29, 2025.

monitoring Oct 29, 2025, 07:09 PM UTC

Impacted services have returned to normal availability. We continue to monitor.

Started: Oct 29, 2025, 05:26 PM UTC
Resolved: Oct 29, 2025, 09:44 PM UTC
Duration: 4h 18m
Detected by Pingoru: Oct 29, 2025, 05:26 PM UTC

Affected components

Donate and Volunteer Core ServicesGrants Advanced (formerly Versaic)Benevity Causes and Nonprofits Portal

Update timeline

investigating Oct 29, 2025, 05:26 PM UTC

We are experiencing inconsistent load times for Volunteering pages within our Employee Engagement product. We are currently investigating the issue.
identified Oct 29, 2025, 05:48 PM UTC

The issue has been identified, we are working to mitigate the issue and restore service.
identified Oct 29, 2025, 06:52 PM UTC

We are observing an improvement in service as the underlying cause is remediated. We continue to investigate impact.
monitoring Oct 29, 2025, 07:09 PM UTC

Impacted services have returned to normal availability. We continue to monitor.
resolved Oct 29, 2025, 09:44 PM UTC

This incident has been resolved.

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