Resolved after 1 hour 55 minutes, affecting Donate and Volunteer Core Services, on July 28, 2026.
We have identified the cause of the issue affecting AI-powered validation of employee matching requests (Match Assurance) on the Benevity platform. Our team is working on a fix and we expect to have an update shortly.
Affected components
Donate and Volunteer Core Services
Update timeline
- identified Jul 28, 2026, 12:46 AM UTC
We have identified the cause of the issue affecting AI-powered validation of employee matching requests (Match Assurance) on the Benevity platform. Our team is working on a fix and we expect to have an update shortly.
- resolved Jul 28, 2026, 02:41 AM UTC
This incident has been resolved.
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