Benevity incident
Upon logging in via SSO, the system might incorrectly prompts the user for a password reset and their old password, blocking the login flow.
Major Vendor's status page →
Resolved after 33 minutes, affecting Donate and Volunteer Core Services, on August 6, 2026.
The issue has been mitigated and we are actively monitoring.
Affected components
Donate and Volunteer Core Services
Update timeline
- identified Aug 06, 2026, 05:05 PM UTC
Upon logging in via SSO, the system might incorrectly prompt the user for a password reset and their old password, blocking the login flow. The team has identified the issue and is working actively on the mitigation.
- monitoring Aug 06, 2026, 05:30 PM UTC
The issue has been mitigated and we are actively monitoring.
- resolved Aug 06, 2026, 05:39 PM UTC
Confirmed and communicated mitigation. Incident resolved.
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