Resolved after 3 hours 36 minutes, affecting Alaya by Benevity, on April 15, 2026.
The fix has been implemented and has been tested and confirmed as working. Email services in Alaya should now be operating as normal.
Affected components
Alaya by Benevity
Update timeline
- investigating Apr 15, 2026, 02:00 PM UTC
We are currently investigating an issue in with Alaya emails. Certain platform functionality may not work as a result.
- identified Apr 15, 2026, 02:24 PM UTC
This issue has been identified and the teams are working to implement a fix.
- monitoring Apr 15, 2026, 05:04 PM UTC
The fix has been implemented and has been tested and confirmed as working. Email services in Alaya should now be operating as normal.
- resolved Apr 15, 2026, 05:37 PM UTC
This incident has now been resolved.
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