Benevity incident
Bulk importing of Volunteer Opportunities and Volunteer Sign-up is unavailable.
Resolved after 19 hours, affecting Donate and Volunteer Core Services, on June 11, 2025.
The vendor has marked this incident as resolved. All Spark functionality relating to bulk importing of Volunteer Opportunities and Volunteer Sign-ups should now be working as normal. Thank you!
Affected components
Update timeline
- investigating Jun 11, 2025, 06:56 PM UTC
Bulk importing of Volunteer Opportunities and Volunteer Sign-ups via CSV is currently unavailable due to a vendor incident. Users will encounter a "Unsupported file type" error when uploading a CSV. We are waiting for Flatfile to resolve their incident.
- identified Jun 11, 2025, 06:56 PM UTC
Bulk importing of Volunteer Opportunities and Volunteer Sign-ups via CSV is currently unavailable due to a vendor incident. Users will encounter a "Unsupported file type" error when uploading a CSV. We are waiting for Flatfile to resolve their incident.
- monitoring Jun 11, 2025, 09:32 PM UTC
The vendor has released a fix and we are monitoring the results.
- resolved Jun 12, 2025, 01:56 PM UTC
The vendor has marked this incident as resolved. All Spark functionality relating to bulk importing of Volunteer Opportunities and Volunteer Sign-ups should now be working as normal. Thank you!
Your product runs on more than Benevity
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services