Benevity incident
Versaic: Schedule Service - Duplicate Actions Detected
Resolved after 1 day 5 hours, affecting Grants Advanced (formerly Versaic), on September 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 18, 2025, 05:52 PM UTC
We are currently investigating an issue where our system's scheduled services have triggered duplicate actions for some users, such as sending duplicate emails. This issue may affect all clients. Our team has identified the cause and is actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as the fix is deployed and validated.
- monitoring Sep 18, 2025, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2025, 11:13 PM UTC
This incident has been resolved.
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