Benevity incident
Credit card transactions are failing to be processed for our Online Giving Foundation in India (OGF-I)
Resolved after 1 day 1 hour, affecting Donate and Volunteer Core Services, on October 2, 2025.
Credit card transactions are now processing normally through the Online Giving Foundation in India. This issue has been resolved. Thank you for your patience
Affected components
Update timeline
- investigating Oct 02, 2025, 02:59 PM UTC
We are currently experiencing issues with processing local credit card transactions in India through the Online Giving Foundation. Our teams are actively investigating the cause and working to resolve this as quickly as possible. We will provide further updates as more information becomes available.
- identified Oct 02, 2025, 05:29 PM UTC
We have identified the issue affecting local credit card transactions in India through the Online Giving Foundation. Currently, all transactions are failing due to a 3DS authentication issue. Our credit card processor is actively working to resolve the issue, and we will continue to provide updates as progress is made.
- identified Oct 02, 2025, 10:48 PM UTC
Our credit provider is currently implementing a fix to resolve the 3DS authentication issue. We will continue to monitor the situation and provide updates as progress is made
- monitoring Oct 03, 2025, 02:56 PM UTC
The 3DS authentication fix has been successfully implemented, and payment acceptance rates have returned to normal levels. We will continue to closely monitor the issue to ensure ongoing stability.
- resolved Oct 03, 2025, 04:52 PM UTC
Credit card transactions are now processing normally through the Online Giving Foundation in India. This issue has been resolved. Thank you for your patience
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