BEES Outage History
BEES is up right nowPingoru has recorded 48 incidents for BEES: 21 in the last 12 months and 7 in the last 90 days.
Incidents, newest first
Critical October 28, 2026 Force and Customer applications are facing degradation issues in global cluster 52m Latin America, Latin America
Started Oct 28, 2026, 08:34 PM UTC· resolved Oct 28, 2026, 09:27 PM UTC
- identified Oct 28, 2026, 08:34 PM UTC
BEES Support is investigating an issue with general degradation that is impacting Force and Customer in Global cluster. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-66911
- identified Oct 28, 2026, 08:43 PM UTC
BEES Support continues to work on resolving the general degradation for Force and Customer. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- monitoring Oct 28, 2026, 08:58 PM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
- resolved Oct 28, 2026, 09:27 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Major October 28, 2026 POC Selector Is Not Being Displayed For Users 30m Latin America, Southeastern Asia
Started Oct 28, 2026, 04:23 PM UTC· resolved Oct 28, 2026, 04:54 PM UTC
- investigating Oct 28, 2026, 04:23 PM UTC
BEES Support is investigating an issue with POC selector that is impacting Bees Link in Latin America and Southeastern Asia. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-66825
- resolved Oct 28, 2026, 04:54 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor October 15, 2026 Search functionality impacted 1h 27m Latin America
Started Oct 15, 2026, 12:25 PM UTC· resolved Oct 15, 2026, 01:53 PM UTC
- investigating Oct 15, 2026, 12:25 PM UTC
BEES Support is investigating reports impacting search functionality affecting BEES Force in Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-64320
- investigating Oct 15, 2026, 01:00 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- resolved Oct 15, 2026, 01:53 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor October 8, 2026 Deliver portal application facing issues in affected countries 5h 20m Latin America
Started Oct 08, 2026, 03:42 PM UTC· resolved Oct 08, 2026, 09:03 PM UTC
- investigating Oct 08, 2026, 03:42 PM UTC
BEES Support is investigating cases of degraded performance affecting Deliver in Paraguay, Argentina, Bolivia, Colombia, Mexico, Ecuador, Panama, Peru and Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-63169
- investigating Oct 08, 2026, 04:11 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- identified Oct 08, 2026, 05:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified Oct 08, 2026, 06:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified Oct 08, 2026, 07:11 PM UTC
BEES Support continues to work on resolving the portal application issues for Deliver. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- monitoring Oct 08, 2026, 08:16 PM UTC
Signs of improvement have been observed and BEES specialists are now monitoring it closely.
- resolved Oct 08, 2026, 09:03 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor August 29, 2026 Force, Deliver and Customer applications facing login issues in affected countries 1h 48m Latin America, Latin America, Latin America
Started Aug 29, 2026, 01:58 PM UTC· resolved Aug 29, 2026, 03:46 PM UTC
- investigating Aug 29, 2026, 01:58 PM UTC
BEES Support is investigating cases of degraded performance affecting Force, Deliver and Customer in Peru and Bolivia. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-56002
- investigating Aug 29, 2026, 02:28 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- investigating Aug 29, 2026, 03:26 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- resolved Aug 29, 2026, 03:46 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor August 19, 2026 Catalog synchronization is unavailable - Peru only 1h 47m Latin America, Latin America, Latin America, Latin America and 2 more
Started Aug 19, 2026, 05:57 PM UTC· resolved Aug 19, 2026, 07:44 PM UTC
- investigating Aug 19, 2026, 05:57 PM UTC
BEES Support is investigating an issue with Catalog that is impacting all products only in Peru. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-54143
- investigating Aug 19, 2026, 06:27 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- investigating Aug 19, 2026, 07:28 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- resolved Aug 19, 2026, 07:44 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor August 18, 2026 Applications facing intermittent performance issues 3h 10m North America, North America, North America, North America and 29 more
Started Aug 18, 2026, 07:16 AM UTC· resolved Aug 18, 2026, 10:26 AM UTC
- investigating Aug 18, 2026, 07:16 AM UTC
BEES Support is investigating reports of intermittent errors impacting all products in the Americas (except the US), Africa, Europe, and Asia. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-53760
- investigating Aug 18, 2026, 07:52 AM UTC
The investigation is still ongoing, and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- investigating Aug 18, 2026, 08:51 AM UTC
BEES Support continues to work on resolving the issue with the highest priority. Updates to follow within the next hour.
- investigating Aug 18, 2026, 09:56 AM UTC
BEES Support is prioritizing the resolution of this issue. Updates to follow within the next hour.
- resolved Aug 18, 2026, 10:26 AM UTC
The issue has been resolved, and the service is now operating normally. This case is, therefore, closed.
Major July 1, 2026 BEES Customer Catalog Unavailable 1h 13m North America, Latin America, Africa
Started Jul 01, 2026, 06:15 AM UTC· resolved Jul 01, 2026, 07:28 AM UTC
- investigating Jul 01, 2026, 06:15 AM UTC
The BEES Support team is investigating an incident impacting Americas (except the US) and Africa countries where BEES Customer users are experiencing an intermittent issue with the catalog service (Mobile and Web). The case is under assessment, and actions are being taken as a priority. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-45963
- identified Jul 01, 2026, 06:27 AM UTC
BEES Support continues to work on resolving the catalog functionality for BEES Customer. The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- resolved Jul 01, 2026, 07:28 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor June 16, 2026 Grow app not accessible 1h Europe, Southeastern Asia, Africa
Started Jun 16, 2026, 07:06 AM UTC· resolved Jun 16, 2026, 08:06 AM UTC
- investigating Jun 16, 2026, 07:06 AM UTC
The BEES Support team is investigating an incident impacting Multiple countries where BEES Grow is not accessible through BEES One platform. The case is under assessment, and actions are being taken as a priority. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-43809
- identified Jun 16, 2026, 07:21 AM UTC
Issue identified. Mitigative action is taking to restore full application functionality.
- monitoring Jun 16, 2026, 08:00 AM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
- resolved Jun 16, 2026, 08:06 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical June 6, 2026 BEES application is not available 1h 38m Europe, Southeastern Asia, Eastern Asia
Started Jun 06, 2026, 02:58 PM UTC· resolved Jun 06, 2026, 04:37 PM UTC
- investigating Jun 06, 2026, 02:58 PM UTC
BEES Support is investigating an issue that is impacting BEES in European and Asian countries (except KR). More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-42527
- investigating Jun 06, 2026, 03:27 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Jun 06, 2026, 03:54 PM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
- monitoring Jun 06, 2026, 03:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 06, 2026, 04:37 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor May 28, 2026 Unable to place orders (issues with payment methods) 23m Latin America, Latin America, Latin America, Latin America
Started May 28, 2026, 06:26 PM UTC· resolved May 28, 2026, 06:50 PM UTC
- investigating May 28, 2026, 06:26 PM UTC
BEES Support is investigating an issue with Order Placement that is impacting BEES Customer, Force and Grow in Brazil and Peru. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-41295
- resolved May 28, 2026, 06:50 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor May 20, 2026 BEES Link/Customer (Web) loop in order checkout 1h 59m North America, Latin America, Latin America, Africa and 1 more
Started May 20, 2026, 12:50 PM UTC· resolved May 20, 2026, 02:49 PM UTC
- identified May 20, 2026, 12:50 PM UTC
BEES Support is investigating cases of degraded performance affecting BEES Link and BEES Customer (Web only) . More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-40038.
- identified May 20, 2026, 01:24 PM UTC
BEES Support continues to work on resolving the order checkout functionality for BEES Link and BEES Customer (Web only). The point of failure has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- resolved May 20, 2026, 02:49 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor May 13, 2026 Force Catalog Intermittence 4h 29m Latin America, Latin America, Latin America, Africa and 2 more
Started May 13, 2026, 02:23 PM UTC· resolved May 13, 2026, 06:53 PM UTC
- investigating May 13, 2026, 02:23 PM UTC
BEES Support is investigating cases of catalog intermittence affecting Bees Force in Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ref: ITOPS-39041
- investigating May 13, 2026, 02:59 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- identified May 13, 2026, 04:01 PM UTC
BEES Support continues to work on resolving the catalog intermittence for Bees Force. The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified May 13, 2026, 05:16 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring May 13, 2026, 06:30 PM UTC
Mitigative actions were taken by the engineering teams and we are monitoring the results.
- resolved May 13, 2026, 06:53 PM UTC
The platforms has remained stable after the monitoring period and the incident is now resolved.
Minor March 7, 2026 Login journey investigation 42m Latin America, Europe, Latin America, Latin America and 8 more
Started Mar 07, 2026, 04:24 PM UTC· resolved Mar 07, 2026, 05:07 PM UTC
- investigating Mar 07, 2026, 04:24 PM UTC
BEES Support is investigating issues in login journey that is impacting Bees Customer, Link, One, and Grow in the Americas (except the US), Europe, and Africa. More information will be shared in 30 minutes or as the situation unfolds. Tkt. Ref. - ITOPS-30533.
- identified Mar 07, 2026, 04:51 PM UTC
BEES Support continues to work on resolving a DNS-related issue affecting the login journey for some BEES products.The root cause has been identified, and our specialists, together with our external providers, are working towards resolution. Further updates will be provided within the next 30 minutes, or sooner as additional information becomes available.
- monitoring Mar 07, 2026, 05:00 PM UTC
The impact has been mitigated and BEES support team is now monitoring closely.
- resolved Mar 07, 2026, 05:07 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical February 5, 2026 Application intermittently unavailable 2h 51m North America, Latin America, Europe, Southeastern Asia and 2 more
Started Feb 05, 2026, 08:12 PM UTC· resolved Feb 05, 2026, 11:03 PM UTC
- identified Feb 05, 2026, 08:12 PM UTC
BEES Support is investigating an issue where the application is intermittently unavailable that is impacting BEES Customer in Americas (Except the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-26678
- identified Feb 05, 2026, 08:30 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- identified Feb 05, 2026, 08:47 PM UTC
The impact was confirmed to be spread out to other regions. The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Feb 05, 2026, 08:51 PM UTC
The impact has been mitigated and BEES specialists are now monitoring the service.
- monitoring Feb 05, 2026, 09:03 PM UTC
The impact recurred. BEES specialists are investigating the issue with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Feb 05, 2026, 10:02 PM UTC
BEES Support continues to work on resolving the login functionality for BEES Customer. The impact remains intermittent. Updates to follow within the next hour.
- resolved Feb 05, 2026, 11:03 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Major February 4, 2026 [BEES Grow][ZA,ES] - Agents are unable to see the SKU on the Portfolio task. 3h 44m Europe, Africa
Started Feb 04, 2026, 07:59 AM UTC· resolved Feb 04, 2026, 11:44 AM UTC
- investigating Feb 04, 2026, 07:59 AM UTC
BEES Support is investigating an issue with BEES Grow that is currently impacting the ability to manage SKUs within the Portfolio Task for agents in South Africa. More information will be shared in 30 minutes or as the situation unfolds. Ticket reference: ITOPS-26314
- investigating Feb 04, 2026, 08:54 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes. Ticket reference: ITOPS-26314
- identified Feb 04, 2026, 09:52 AM UTC
The issue has been mitigated for South Africa (ZA). For Canary Islands (ES), mitigative efforts are still in progress, with close monitoring in place as the final steps are completed. The next update will be shared within 30 minutes, or sooner if needed. Ticket reference: ITOPS-26314
- resolved Feb 04, 2026, 11:44 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Major February 3, 2026 Incident for BEES Grow (Africa) 2h 7m Africa
Started Feb 03, 2026, 06:24 AM UTC· resolved Feb 03, 2026, 08:31 AM UTC
- investigating Feb 03, 2026, 06:24 AM UTC
BEES Support is investigating an issue with BEES Grow that is impacting the Call list availability in South Africa. More information will be shared in 30 minutes or as the situation unfolds.
- investigating Feb 03, 2026, 06:59 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our L3 Support teams. Updates to follow within the next 30 minutes.
- identified Feb 03, 2026, 07:58 AM UTC
The BEES Support continues to work on resolving the Call list issue impacting BEES Grow. The preliminary cause has been identified and the L3 Support teams are working towards the incident resolution. Updates to follow within 30 minutes.
- monitoring Feb 03, 2026, 08:13 AM UTC
BEES support team completed mitigative actions and the BEES Grow is operational and stable. The team remains monitoring to ensure platform stability.
- resolved Feb 03, 2026, 08:31 AM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor January 20, 2026 Catalog unavailable 1h 6m Latin America
Started Jan 20, 2026, 02:46 PM UTC· resolved Jan 20, 2026, 03:52 PM UTC
- investigating Jan 20, 2026, 02:46 PM UTC
BEES Support is investigating reports of intermittent errors impacting BEES Force catalog in Latin America. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: ITOPS-24115
- investigating Jan 20, 2026, 02:58 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within 30 minutes.
- identified Jan 20, 2026, 03:14 PM UTC
BEES Support continues to work on resolving the intermittent errors in catalog for BEES Force. The root cause has been identified and the specialists implemented a mitigation strategy. Updates will follow in 15 minutes.
- monitoring Jan 20, 2026, 03:29 PM UTC
The impact has been mitigated. BEES Specialists are now monitoring the system. Updates will follow in 30 minutes.
- resolved Jan 20, 2026, 03:52 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Critical November 18, 2025 Platform not available for Grow Agents 1h 43m Southeastern Asia
Started Nov 18, 2025, 03:53 AM UTC· resolved Nov 18, 2025, 05:37 AM UTC
- investigating Nov 18, 2025, 03:53 AM UTC
We’re investigating an issue with BEES Grow that is preventing users from logging in. Our team is actively working to identify the cause and restore full functionality. The next update will be shared in 30 minutes, or sooner if there are any significant developments.
- investigating Nov 18, 2025, 04:22 AM UTC
Our teams are continuing to investigate the ongoing issue impacting BEES Grow. The problem remains under analysis, and efforts are focused on restoring normal access as quickly as possible. Another update will be provided in 30 minutes.
- investigating Nov 18, 2025, 04:56 AM UTC
Our teams are still addressing the ongoing issue affecting BEES Grow. Investigations have been expanded to include network components to pinpoint the exact cause. The issue continues to impact users, and restoring full access remains our top priority. We’ll provide the next update in 60 minutes, or sooner if significant progress is made.
- monitoring Nov 18, 2025, 05:21 AM UTC
Mitigation measures have been applied, and access to BEES Grow has been restored. We’re closely monitoring the platform to ensure full stability. The next update will be shared in 30 minutes, or sooner if the situation changes.
- resolved Nov 18, 2025, 05:37 AM UTC
The issue affecting BEES Grow has been fully resolved. All users should now be able to log in and access the platform normally. Mitigation measures have been validated, and system performance remains stable. Thank you for your patience.
Minor November 10, 2025 Users unable to login 2h 8m Latin America, Latin America, Latin America, Latin America and 7 more
Started Nov 10, 2025, 11:22 AM UTC· resolved Nov 10, 2025, 01:31 PM UTC
- investigating Nov 10, 2025, 11:22 AM UTC
BEES Support is investigating an issue with Login functionality that is impacting all BEES Products. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-15553
- investigating Nov 10, 2025, 12:15 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Nov 10, 2025, 12:48 PM UTC
Following recent remediation efforts, signs of recovery in the systems are now observed. We will provide the next update within 30 minutes, or sooner if significant developments occur.
- monitoring Nov 10, 2025, 01:11 PM UTC
The impact has been mitigated and BEES specialists are now monitoring closely.
- resolved Nov 10, 2025, 01:31 PM UTC
The issue has been resolved and the services are now operating normally. This case is, therefore, closed.
Major October 29, 2025 ITOPS-14099 - Users unable to login 5h 54m Latin America, Southeastern Asia, Eastern Asia
Started Oct 29, 2025, 04:26 PM UTC· resolved Oct 29, 2025, 10:21 PM UTC
- investigating Oct 29, 2025, 04:26 PM UTC
BEES Support is investigating an issue with Login functionality that is impacting BEES Customer. More information will be shared in 60 minutes or as the situation unfolds. Ticket for Reference: ITOPS-14099
- investigating Oct 29, 2025, 05:21 PM UTC
BEES Link functionality is compromised as well. BEES Support is actively monitoring a widespread DNS failure from an external service provider that is impacting authentication and access to multiple systems globally. The provider has declared an outage and is working to restore DNS resolution and service availability. Impacted countries: El Salvador (SV) Honduras (HN) Mexico (MX) Paraguay (PY) Ecuador (EC) Argentina (AR) Colombia (CO) Brazil (BR) Panama (PA) Uruguay (UY) Chile (CL) Indonesia (ID) Philippines (PH) Vietnam (VN) Our teams are fully engaged and supporting mitigation efforts. Updates to follow within the next hour.
- identified Oct 29, 2025, 07:15 PM UTC
Mitigative actions have been applied, and we are now observing a significant recovery in login services across AMERICAS region. We are now applying the same for ASIA affected countries Our teams continue to closely monitor performance and stability to ensure full restoration. We will provide a final update once the service is fully recovered and confirmed stable.
- identified Oct 29, 2025, 09:27 PM UTC
Partial access has been restored in all regions: Web access is fully operational, and mobile access is available for users who have logged in within the last 90 days, while new mobile logins in the BEES Customer app may still be unavailable; full recovery is expected by 23:20 UTC (29 Oct).
- monitoring Oct 29, 2025, 10:16 PM UTC
Access has been progressively restored across all regions. The current impact is limited to new session attempts on mobile devices. Efforts toward full recovery are ongoing, and BEES Support are actively monitoring the service status. The next update will be shared in 60 minutes, or sooner if warranted by events.
- resolved Oct 29, 2025, 10:21 PM UTC
Access was restored across all regions. The issue has been resolved and the login functionality is now operating normally. This case is, therefore, closed.
Major October 20, 2025 Sign-up Issues Due to Third-Party Provider Outage 3h 20m North America, North America, North America, Latin America and 14 more
Started Oct 20, 2025, 10:10 AM UTC· resolved Oct 20, 2025, 01:30 PM UTC
- identified Oct 20, 2025, 10:10 AM UTC
We’re currently aware of an issue affecting new user sign-ups due to an ongoing outage with our third-party provider, Twilio. This may impact SMS verification and related authentication processes. Our team is monitoring the situation and will provide updates as Twilio restores normal operations.
- monitoring Oct 20, 2025, 12:09 PM UTC
AWS has reported that their services are fully recovered. However, Twilio is still experiencing issues as it will take a bit of time for their queues to clear up, which continues to impact our SMS services. We are closely monitoring the situation with Twilio and will keep you all informed of any changes.
- resolved Oct 20, 2025, 01:30 PM UTC
Our third-party SMS and OTP service (Twilio) has been restored and is fully operational. Validation confirms that SMS and OTP delivery are functioning as expected. The login process should now proceed without errors.
Critical October 8, 2025 Erros when placing new orders 3h 48m North America, Latin America, Africa
Started Oct 08, 2025, 08:20 PM UTC· resolved Oct 09, 2025, 12:08 AM UTC
- investigating Oct 10, 2025, 08:08 PM UTC
BEES Support is investigating an issue with the placing of new orders that is impacting BEES Customer in Americas (except the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds.
- identified Oct 10, 2025, 08:11 PM UTC
Our teams identified some potential resolution steps for this issue and continue to test the same on priority to be able to restore full functionality to users.
- resolved Oct 10, 2025, 08:13 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor September 1, 2025 Degraded performance in checkout 52m North America, North America, Latin America, North America and 5 more
Started Sep 01, 2025, 07:18 PM UTC· resolved Sep 01, 2025, 08:10 PM UTC
- investigating Sep 01, 2025, 07:18 PM UTC
BEES Support is investigating cases of degraded performance in checkout affecting BEES Customer and BEES Grow in Americas (Except the US) and Africa. More information will be shared in the next hour.
- investigating Sep 01, 2025, 07:31 PM UTC
The investigation is ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Sep 01, 2025, 07:56 PM UTC
The impact has been mitigated and BEES specialists are now monitoring closely.
- resolved Sep 01, 2025, 08:10 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Minor August 11, 2025 Degraded performance detected 2h 20m North America, North America, Latin America, North America and 5 more
Started Aug 11, 2025, 07:10 PM UTC· resolved Aug 11, 2025, 09:31 PM UTC
- investigating Aug 11, 2025, 07:10 PM UTC
BEES Support is investigating an issue affecting the ability to complete orders that is impacting BEES Customer, BEES Force, and BEES Grow in the Americas (Expect the US) and Africa. More information will be shared in 30 minutes or as the situation unfolds. Reference ticket # ITOPS-3806
- investigating Aug 11, 2025, 07:15 PM UTC
We are continuing to investigate this issue.
- investigating Aug 11, 2025, 07:51 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Aug 11, 2025, 08:39 PM UTC
BEES support team completed mitigative actions and the platform is operational and stable. The team remains monitoring to ensure platform stability.
- resolved Aug 11, 2025, 09:31 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.