Resolved after 4 hours 29 minutes, affecting Latin America and Latin America and 1 more, on May 13, 2026.
The platforms has remained stable after the monitoring period and the incident is now resolved.
Affected components
Update timeline
- investigating May 13, 2026, 02:23 PM UTC
BEES Support is investigating cases of catalog intermittence affecting Bees Force in Brazil. More information will be shared in 30 minutes or as the situation unfolds. Ref: ITOPS-39041
- investigating May 13, 2026, 02:59 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- identified May 13, 2026, 04:01 PM UTC
BEES Support continues to work on resolving the catalog intermittence for Bees Force. The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified May 13, 2026, 05:16 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring May 13, 2026, 06:30 PM UTC
Mitigative actions were taken by the engineering teams and we are monitoring the results.
- resolved May 13, 2026, 06:53 PM UTC
The platforms has remained stable after the monitoring period and the incident is now resolved.
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