BEES incident
[BEES Customer][Multiple] - Data Ingestion is failing with an error
Resolved after 3 hours 16 minutes, affecting Latin America and Africa, on January 30, 2025.
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Affected components
Update timeline
- investigating Jan 30, 2025, 09:01 AM UTC
BEES Support is investigating an issue with BEES Sync that is preventing any data ingestion to be processed. As a result, orders are likely to remain unprocessed. Multiple countries and Partners are affected. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: BEESOE-204898
- investigating Jan 30, 2025, 10:47 AM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. Updates to follow within the next hour.
- monitoring Jan 30, 2025, 11:36 AM UTC
The impact has been mitigated and BEES specialists are now monitoring it closely.
- resolved Jan 30, 2025, 12:17 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
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