Axis Communications incident

Service Outage Notice

Resolved after 11 hours 1 minute, affecting Sign in and Create site and 1 more, on October 29, 2025.

monitoring Oct 29, 2025, 11:46 PM UTC

A fix has been implemented by cloud provider. We are monitoring the results.

Started: Oct 29, 2025, 04:34 PM UTC
Resolved: Oct 30, 2025, 03:36 AM UTC
Duration: 11h 1m
Detected by Pingoru: Oct 29, 2025, 04:34 PM UTC

Affected components

Sign inCreate siteRegister systemLive VideoSecure Remote AccessUser managementSecure Remote Access v2Device managementLicense managementOrganization management

Update timeline

investigating Oct 29, 2025, 04:34 PM UTC

Some services are currently unavailable due to an outage with our cloud provider.
investigating Oct 29, 2025, 04:38 PM UTC

Some services are currently unavailable due to an outage with our cloud provider.
investigating Oct 29, 2025, 04:41 PM UTC

Some services are currently unavailable due to an outage with our cloud provider.
investigating Oct 29, 2025, 04:42 PM UTC

Some services are currently unavailable due to an outage with our cloud provider.
investigating Oct 29, 2025, 05:27 PM UTC

Some services are currently unavailable due to an outage with our cloud provider.
identified Oct 29, 2025, 09:54 PM UTC

We are seeing recovery from the cloud provider outage, but services are not fully restored yet.
identified Oct 29, 2025, 10:06 PM UTC

We are seeing recovery from the cloud provider outage, but services are not fully restored yet.
monitoring Oct 29, 2025, 11:24 PM UTC

A fix has been implemented by cloud provider. We are monitoring the results.
monitoring Oct 29, 2025, 11:46 PM UTC

A fix has been implemented by cloud provider. We are monitoring the results.
resolved Oct 30, 2025, 03:36 AM UTC

This incident has been resolved.

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