Resolved after 1 day, affecting Register system and Device management, on December 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 15, 2025, 02:44 PM UTC
We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.
- investigating Dec 16, 2025, 08:55 AM UTC
The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.
- identified Dec 16, 2025, 02:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 03:16 PM UTC
This incident has been resolved.
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