Axis Communications incident

Backend Infrastructure Outage

Resolved after 2 hours 18 minutes, affecting Device Onboarding and License System and 1 more, on December 18, 2025.

monitoring Dec 18, 2025, 01:32 PM UTC

We are continuing to monitor for any further issues.

Started: Dec 18, 2025, 11:29 AM UTC
Resolved: Dec 18, 2025, 01:48 PM UTC
Duration: 2h 18m
Detected by Pingoru: Dec 18, 2025, 11:29 AM UTC

Affected components

Device OnboardingLicense SystemDevice ManagementDevice ManagementDevice managementDevice managementLicense managementLicense managementOrganization managementOrganization management

Update timeline

investigating Dec 18, 2025, 11:29 AM UTC

We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.
identified Dec 18, 2025, 11:39 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 18, 2025, 11:56 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Dec 18, 2025, 12:03 PM UTC

We are continuing to monitor for any further issues.
monitoring Dec 18, 2025, 01:14 PM UTC

We are continuing to monitor for any further issues.
monitoring Dec 18, 2025, 01:32 PM UTC

We are continuing to monitor for any further issues.
resolved Dec 18, 2025, 01:48 PM UTC

This incident has been resolved.

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