Axis Communications incident
Interruptions in AXIS Secure Remote Access
Resolved after 4 hours 30 minutes, on March 22, 2025.
An interruption in AXIS Secure Remote Access lead to some users experiencing issues with remote access and mobile notifications. ACS Pro Windows users could not activate SRA on servers (already activated servers worked as expected). ACS Pro & 5 mobile users were unable to activate notifications (already configured mobile phones worked as expected). The interruption lasted from 2025-03-22 10:10 to 2025-03-24 14:40 CET.
Update timeline
- resolved Mar 24, 2025, 02:13 PM UTC
An interruption in AXIS Secure Remote Access lead to some users experiencing issues with remote access and mobile notifications. ACS Pro Windows users could not activate SRA on servers (already activated servers worked as expected). ACS Pro & 5 mobile users were unable to activate notifications (already configured mobile phones worked as expected). The interruption lasted from 2025-03-22 10:10 to 2025-03-24 14:40 CET.
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