Axis Communications incident

Cloud Storage outage in EU

Resolved after 6 hours 36 minutes, affecting Cloud Storage Recording and Cloud Storage Playback, on July 8, 2025.

monitoring Jul 08, 2025, 04:23 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 08, 2025, 12:52 PM UTC
Resolved
Jul 08, 2025, 07:29 PM UTC
Duration
6h 36m
Detected by Pingoru
Jul 08, 2025, 12:52 PM UTC

Affected components

Cloud Storage RecordingCloud Storage Playback

Update timeline

  1. investigating Jul 08, 2025, 12:52 PM UTC

    Cloud Storage is currently not functioning in the EU region. Our engineers are currently investigating.

  2. investigating Jul 08, 2025, 12:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 08, 2025, 01:16 PM UTC

    Service are being restored in the region. Customers may continue to experience outages at this time.

  4. identified Jul 08, 2025, 02:29 PM UTC

    Services are being restored in the region. Customers may continue to experience outages at this time.

  5. monitoring Jul 08, 2025, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 08, 2025, 07:29 PM UTC

    This incident has been resolved.

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