Axis Communications incident

Disturbance in some of our onboarding services

Resolved after 10 hours 27 minutes, affecting Device Onboarding and Device Onboarding and 1 more, on September 5, 2025.

investigating Sep 05, 2025, 09:28 AM UTC

We are continuing to investigate this issue.

Started
Sep 05, 2025, 02:48 AM UTC
Resolved
Sep 05, 2025, 01:16 PM UTC
Duration
10h 27m
Detected by Pingoru
Sep 05, 2025, 02:48 AM UTC

Affected components

Device OnboardingDevice OnboardingCreate siteDevice Management

Update timeline

  1. investigating Sep 05, 2025, 02:48 AM UTC

    We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 05, 2025, 09:28 AM UTC

    Register device and delete device features are having issues as well. Teams are working for solution.

  3. investigating Sep 05, 2025, 09:28 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 05, 2025, 01:16 PM UTC

    Problem is fixed now.

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