Avaya Cloud incident
AXP Public | Intermittent service disruptions due to Cloudflare network instability
Notice Vendor's status page →
Resolved after 1 day 1 hour, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on November 18, 2025.
Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)Social Connections - North America (NA)API Access - North America (NA)Preview Dialing - North America (NA)Voice - Europe (EU)Email - Europe (EU)
Update timeline
- investigating Nov 18, 2025, 12:01 PM UTC
We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.
- monitoring Nov 18, 2025, 02:53 PM UTC
Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.
- resolved Nov 19, 2025, 01:46 PM UTC
The incident has been resolved.
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