Availity incident
Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.
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Resolved after 2 hours 10 minutes, affecting Cigna Healthcare-Medicare Advantage, on September 15, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response Received errors.
Affected components
Cigna Healthcare-Medicare Advantage
Update timeline
- identified Sep 15, 2026, 05:04 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response Received errors.
- resolved Sep 15, 2026, 07:15 PM UTC
This incident has been resolved.
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