Resolved on April 27, 2026, affecting Pype Closeout.
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc141903-pype-closeout **Incident Date:** April 27, 2026 **Summary** On April 27, 2026, between 01:57 PM PDT and 02:39 PM PDT, customers experienced issues logging in to Pype Closeout. **Impacted Services** * Pype Closeout **Root Cause** The issue was related to cache memory usage reaching capacity, which impacted system performance and resulted in login failures. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Optimizing cache management to ensure data is retained only as long as necessary and system resources are used efficiently * Enhancing monitoring and alerting to provide earlier visibility into rising memory usage * Reviewing and refining system configurations to reduce the risk of similar issues in the future Thank you for your patience and understanding.
Affected components
Update timeline
- resolved Apr 27, 2026, 10:01 PM UTC
On April 27, 2026 at 01:57 PM PDT, Autodesk identified an issue where customers were unable to access Pype Closeout. Once the issue was resolved on April 27, 2026 at 02:39 PM PDT, Pype Closeout returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem May 06, 2026, 01:37 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc141903-pype-closeout **Incident Date:** April 27, 2026 **Summary** On April 27, 2026, between 01:57 PM PDT and 02:39 PM PDT, customers experienced issues logging in to Pype Closeout. **Impacted Services** * Pype Closeout **Root Cause** The issue was related to cache memory usage reaching capacity, which impacted system performance and resulted in login failures. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Optimizing cache management to ensure data is retained only as long as necessary and system resources are used efficiently * Enhancing monitoring and alerting to provide earlier visibility into rising memory usage * Reviewing and refining system configurations to reduce the risk of similar issues in the future Thank you for your patience and understanding.
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