Resolved after 3 hours 17 minutes, affecting BuildingConnected, on October 26, 2026.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 26, 2026, 05:22 PM UTC
We are investigating an issue where customers are experiencing delays when downloading certain files in BuildingConnected. Customers can still view the affected files on the web. There is currently no workaround available for this issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 26, 2026, 06:21 PM UTC
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 26, 2026, 07:22 PM UTC
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 26, 2026, 08:21 PM UTC
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 26, 2026, 08:39 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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