Autodesk incident
Flow Platform GraphQL API | Flow Platform Permissions | Flow Platform Provisioning
Resolved after 9 minutes, affecting Flow Platform GraphQL API and Flow Platform Permissions and 1 more, on October 7, 2026.
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156351 **Incident Date:** October 7, 2026 **Summary** On October 7, 2026, between 05:06 AM PDT and 06:20 AM PDT, Autodesk experienced a service degradation affecting a subset of customers using Flow Platform services in the US region. Some customer requests experienced increased response times and occasional errors. **Impacted Services** * Flow Platform GraphQL API * Flow Platform Permissions * Flow Platform Provisioning **Root Cause** * The incident was caused by a configuration change within Autodesk's East-West Gateway that unintentionally limited its ability to handle higher volumes of customer requests. This resulted in intermittent delays and errors for some customers. * Autodesk identified and corrected the configuration issue, restoring the required processing capacity and returning service performance to normal. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and alerting to detect service delays and capacity limitations earlier. * Strengthen testing and validation procedures to ensure configuration changes are thoroughly verified before deployment. * Improve deployment and recovery processes to minimize customer impact and enable faster resolution of similar issues in the future. Thank you for your patience and understanding.
Affected components
Update timeline
- resolved Oct 07, 2026, 02:23 PM UTC
On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency while accessing the Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning. Once the issue was resolved on October 07, 2026 at 05:15 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Oct 22, 2026, 03:29 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156351 **Incident Date:** October 7, 2026 **Summary** On October 7, 2026, between 05:06 AM PDT and 06:20 AM PDT, Autodesk experienced a service degradation affecting a subset of customers using Flow Platform services in the US region. Some customer requests experienced increased response times and occasional errors. **Impacted Services** * Flow Platform GraphQL API * Flow Platform Permissions * Flow Platform Provisioning **Root Cause** * The incident was caused by a configuration change within Autodesk's East-West Gateway that unintentionally limited its ability to handle higher volumes of customer requests. This resulted in intermittent delays and errors for some customers. * Autodesk identified and corrected the configuration issue, restoring the required processing capacity and returning service performance to normal. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and alerting to detect service delays and capacity limitations earlier. * Strengthen testing and validation procedures to ensure configuration changes are thoroughly verified before deployment. * Improve deployment and recovery processes to minimize customer impact and enable faster resolution of similar issues in the future. Thank you for your patience and understanding.
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