Resolved after 11 minutes, affecting BIM 360 Docs and APS - Data Management and 1 more, on September 22, 2026.
**AUTODESK EVENT ANALYSIS** **Incident Number: #coe-inc155297-acm** **Incident Date: Sep 21, 2026** **Summary** On Sep 21, 2026, between 09:32 PM PDT and 09:43 PM PDT, the Autodesk experienced a service disruption that impacted some customers in the US region, resulting in intermittent failures or slower response times when accessing APS Model Derivative, APS Data Management, and BIM 360 Docs. **Impacted Services** * APS Model Derivative * APS Data Management * BIM 360 Docs **Root Cause** * A sudden, high traffic spike triggered the incident. * Rate limiting was activated to throttle the sources of the traffic spike, which resolved the incident. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Review and update API proxy settings to enable earlier activation of traffic throttling and prevent service degradation * Optimize the system based on traffic patterns. Thank you for your patience and understanding.
Affected components
Update timeline
- resolved Sep 22, 2026, 05:54 AM UTC
On September 21, 2026 at 09:32 PM PDT, Autodesk identified an issue where customers were intermittently unable to access multiple Autodesk products in the US region. Once the issue was resolved on September 21, 2026 at 09:42 PM PDT, all the products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Oct 01, 2026, 08:28 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number: #coe-inc155297-acm** **Incident Date: Sep 21, 2026** **Summary** On Sep 21, 2026, between 09:32 PM PDT and 09:43 PM PDT, the Autodesk experienced a service disruption that impacted some customers in the US region, resulting in intermittent failures or slower response times when accessing APS Model Derivative, APS Data Management, and BIM 360 Docs. **Impacted Services** * APS Model Derivative * APS Data Management * BIM 360 Docs **Root Cause** * A sudden, high traffic spike triggered the incident. * Rate limiting was activated to throttle the sources of the traffic spike, which resolved the incident. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Review and update API proxy settings to enable earlier activation of traffic throttling and prevent service degradation * Optimize the system based on traffic patterns. Thank you for your patience and understanding.
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