Resolved after 1 hour 57 minutes, affecting Autodesk account, on September 15, 2026.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Affected components
Update timeline
- investigating Sep 15, 2026, 11:59 AM UTC
We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Accounts Portal or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 15, 2026, 01:00 PM UTC
We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Sep 15, 2026, 01:56 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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