Ashby incident
Ashby is unavailable or slow to load in South East Asia due to upstream provider
Resolved after 5 days 22 hours, affecting Recruiting and Analytics, on September 22, 2026.
We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved.
Affected components
Update timeline
- investigating Sep 22, 2026, 02:27 PM UTC
We are currently investigating an issue affecting app availability in South East Asia.
- investigating Sep 22, 2026, 02:27 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2026, 08:05 PM UTC
We have determined the issue to be a service degradation in Cloudflare's Asia region. We are working with them to get this resolved.
- monitoring Sep 23, 2026, 09:20 AM UTC
We are no longer seeing the issue, we will be monitoring until we have had confirmation that the issue is resolved upstream.
- identified Sep 23, 2026, 10:48 AM UTC
The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region.
- identified Sep 23, 2026, 07:02 PM UTC
Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21.
- monitoring Sep 24, 2026, 08:46 AM UTC
We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved.
- resolved Sep 28, 2026, 01:18 PM UTC
This incident has been resolved.
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