Ashby incident

Disruption to Dropbox Sign and BambooHR integrations

Resolved after 4 hours 38 minutes, affecting HRIS Integration and Dropbox Sign, on October 21, 2026.

resolved Oct 21, 2026, 07:09 PM UTC

BambooHR has recovered, and its integration with Ashby is now working normally. Data updates and new-hire transfers are processing as expected.

Started
Oct 21, 2026, 02:31 PM UTC
Resolved
Oct 21, 2026, 07:09 PM UTC
Duration
4h 38m
Detected by Pingoru
Oct 21, 2026, 02:31 PM UTC

Affected components

HRIS IntegrationDropbox Sign

Update timeline

  1. identified Oct 21, 2026, 02:31 PM UTC

    Dropbox Sign and BambooHR are experiencing service disruptions, affecting their integrations with Ashby. E-signature workflows using Dropbox Sign may fail or be delayed, including creating and sending requests, sending reminders, and cancelling requests. BambooHR integration data updates and new-hire transfers may also fail or be delayed. Both providers are performing emergency maintenance. We are monitoring their recovery and will share another update as more information becomes available.

  2. identified Oct 21, 2026, 04:44 PM UTC

    Dropbox Sign has recovered, and its integration with Ashby is now working normally. E-signature workflows, including creating and sending requests, sending reminders, and cancelling requests, are functioning as expected.

  3. resolved Oct 21, 2026, 07:09 PM UTC

    BambooHR has recovered, and its integration with Ashby is now working normally. Data updates and new-hire transfers are processing as expected.

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