Ashby Outage History
Ashby is up right nowPingoru has recorded 63 incidents for Ashby: 57 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 5 of 744 (1%) |
| June 2026 | 9 | 15 of 720 (2%) |
| July 2026 | 7 | 21 of 744 (3%) |
| August 2026 | 2 | 42 of 744 (6%) |
| September 2026 | 3 | 146 of 720 (20%) |
| October 2026 | 7 | 15 of 564 (3%) |
Incidents, newest first
Minor October 23, 2026 Sporadic reports of Ashby unavailable 2h 44m Recruiting, Analytics, Hosted Job Boards, Scheduling and 3 more
Started Oct 23, 2026, 04:10 PM UTC· resolved Oct 23, 2026, 06:54 PM UTC
- monitoring Oct 23, 2026, 04:10 PM UTC
We received reports of some users being unable to access Ashby. This appears related to a network connectivity issue reported by our upstream provider, Cloudflare. Access appears to be recovering, and we’re monitoring for further disruption.
- resolved Oct 23, 2026, 06:54 PM UTC
This incident has been resolved.
Major October 21, 2026 Disruption to Dropbox Sign and BambooHR integrations 4h 38m HRIS Integration, Dropbox Sign
Started Oct 21, 2026, 02:31 PM UTC· resolved Oct 21, 2026, 07:09 PM UTC
- identified Oct 21, 2026, 02:31 PM UTC
Dropbox Sign and BambooHR are experiencing service disruptions, affecting their integrations with Ashby. E-signature workflows using Dropbox Sign may fail or be delayed, including creating and sending requests, sending reminders, and cancelling requests. BambooHR integration data updates and new-hire transfers may also fail or be delayed. Both providers are performing emergency maintenance. We are monitoring their recovery and will share another update as more information becomes available.
- identified Oct 21, 2026, 04:44 PM UTC
Dropbox Sign has recovered, and its integration with Ashby is now working normally. E-signature workflows, including creating and sending requests, sending reminders, and cancelling requests, are functioning as expected.
- resolved Oct 21, 2026, 07:09 PM UTC
BambooHR has recovered, and its integration with Ashby is now working normally. Data updates and new-hire transfers are processing as expected.
Minor October 21, 2026 Disruption to AI features 2h 8m Recruiting
Started Oct 21, 2026, 11:18 AM UTC· resolved Oct 21, 2026, 01:27 PM UTC
- investigating Oct 21, 2026, 11:18 AM UTC
Some AI features may be delayed or temporarily unavailable due to an issue with our upstream AI provider. We are monitoring the situation and will share another update as more information becomes available.
- identified Oct 21, 2026, 11:38 AM UTC
We are seeing signs of recovery following the disruption to our upstream AI provider. Some AI features may still experience intermittent delays or errors. We are monitoring closely and will share another update once we have confirmed sustained recovery.
- monitoring Oct 21, 2026, 01:13 PM UTC
We have applied a mitigation and are monitoring recovery. We are also addressing any remaining impact from the incident. We’ll share another update once recovery is confirmed.
- resolved Oct 21, 2026, 01:27 PM UTC
We have completed recovery for requests affected during the incident.
Minor October 21, 2026 Delayed updates to reporting data 28m Analytics
Started Oct 21, 2026, 09:54 AM UTC· resolved Oct 21, 2026, 10:23 AM UTC
- identified Oct 21, 2026, 09:54 AM UTC
We are investigating an issue delaying updates to reporting data. Reports and dashboards may not reflect recent changes. Our team is working with our data infrastructure provider to restore updates, and we will share more information as it becomes available.
- monitoring Oct 21, 2026, 10:17 AM UTC
Reporting data is updating again. Reports and dashboards may still show delayed data. We’ll post another update once everything is up to date.
- resolved Oct 21, 2026, 10:23 AM UTC
Reports and dashboards are now up to date, and updates are running normally. Thank you for your patience.
Minor October 14, 2026 Job Board Application Submission Errors 31m
Started Oct 14, 2026, 11:29 PM UTC· resolved Oct 15, 2026, 12:00 AM UTC
- resolved Oct 15, 2026, 12:11 AM UTC
For a period of 30 minutes, job applications failed on job boards due to an issue with an upstream provider. We have resolved the issue with the upstream provider.
- postmortem Oct 23, 2026, 11:18 PM UTC
## **Summary** For approximately 43 minutes, some applicants were unable to submit applications on Ashby-hosted job boards. The issue lasted from 11:29 PM UTC on October 14 to 12:12 AM UTC on October 15. ## **Why did this happen?** Ashby uses an upstream provider to power bot-detection for job applications, helping prevent automated spam submissions on our job boards. Our billing account with this service was tied to another product we used with the upstream provider. When we sunset our use of that other product, the billing account was also removed from our bot-detection service, triggering a usage limit that prevented some checks from completing. At the time, Ashby required these checks to be completed before accepting an application. As a result, affected submissions were blocked, and the applications were not created in Ashby. ## **How did we resolve the situation?** On October 14, 2026, at 11:29 PM UTC, a member of our team worked with our upstream provider’s support to sunset usage of a different product; the changes they made affected the billing for our bot-detection service, and application submissions began failing. At 11:42 PM UTC, our team identified errors from the bot-detection service and began investigating. At 11:59 PM UTC, we restored billing for the service, allowing it to process requests beyond the usage limit. Error rates began declining as the change took effect. On October 15, at approximately 12:12 AM UTC, the final error associated with this incident was recorded. We continued monitoring, did not observe further errors of this kind, and resolved the incident. ## **What have we put in place to prevent it from happening in the future?** We have implemented changes both to reduce the likelihood of another billing issue and to prevent a temporary failure of the third-party service from blocking applications: * **We corrected our billing setup and disconnected it from other products with the upstream provider**. * We changed how Ashby handles errors from the upstream provider’s service. **Applications now go through even if the service is temporarily unavailable**. If this were to happen again, we would prefer to let all applications through to ensure valid candidates make it into the system, since we can always clean up spam applications retroactively.
Major October 6, 2026 Availability slow or failing to load for candidate booking 45m Recruiting
Started Oct 06, 2026, 06:47 PM UTC· resolved Oct 06, 2026, 07:33 PM UTC
- investigating Oct 06, 2026, 06:47 PM UTC
We're investigating an issue with availability being slow or failing to load when using candidate availability links.
- monitoring Oct 06, 2026, 07:17 PM UTC
We have applied a fix, and we're starting to see full recovery
- resolved Oct 06, 2026, 07:33 PM UTC
Candidate booking is operating normally.
Minor October 5, 2026 Delays in updated data appearing in Ashby 3h 56m Recruiting, Analytics
Started Oct 05, 2026, 06:46 PM UTC· resolved Oct 05, 2026, 10:42 PM UTC
- investigating Oct 05, 2026, 06:46 PM UTC
Some data in Ashby may take longer than usual to show up. Recent changes, like stage moves, feedback, new applications or edits to candidate records, may not appear right away in search results, lists, reports or the API. Some pages may also load slowly or time out. Your changes are being saved, but may take longer to appear in Ashby. We are actively working on resolving this incident, until then if you don't see updated data, please wait before making the update again.
- investigating Oct 05, 2026, 06:46 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 05, 2026, 09:21 PM UTC
Data is now up to date across Ashby. Search, lists, reports and the API are showing current information again, and pages that were loading slowly should be back to normal speed. We are continuing to monitor to ensure things stay stable.
- resolved Oct 05, 2026, 10:42 PM UTC
This incident has been resolved.
Minor September 22, 2026 Ashby is unavailable or slow to load in South East Asia due to upstream provider 5d 22h Recruiting, Analytics
Started Sep 22, 2026, 02:27 PM UTC· resolved Sep 28, 2026, 01:18 PM UTC
- investigating Sep 22, 2026, 02:27 PM UTC
We are currently investigating an issue affecting app availability in South East Asia.
- investigating Sep 22, 2026, 02:27 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2026, 08:05 PM UTC
We have determined the issue to be a service degradation in Cloudflare's Asia region. We are working with them to get this resolved.
- monitoring Sep 23, 2026, 09:20 AM UTC
We are no longer seeing the issue, we will be monitoring until we have had confirmation that the issue is resolved upstream.
- identified Sep 23, 2026, 10:48 AM UTC
The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region.
- identified Sep 23, 2026, 07:02 PM UTC
Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21.
- monitoring Sep 24, 2026, 08:46 AM UTC
We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved.
- resolved Sep 28, 2026, 01:18 PM UTC
This incident has been resolved.
Minor September 21, 2026 Ashby is unavailable in South East Asia 3h 3m Recruiting, Analytics
Started Sep 21, 2026, 03:49 PM UTC· resolved Sep 21, 2026, 06:52 PM UTC
- investigating Sep 21, 2026, 03:49 PM UTC
We are currently investigating an issue affecting app availability in South East Asia.
- resolved Sep 21, 2026, 06:52 PM UTC
This incident has been resolved.
Notice September 10, 2026 Degraded functionality on bulk candidate import –
Started Sep 10, 2026, 05:30 PM UTC· resolved Sep 10, 2026, 05:30 PM UTC
- resolved Sep 10, 2026, 06:05 PM UTC
Some customers are experiencing degraded functionality when importing candidates in bulk. We have implemented a fix and are monitoring the system to confirm the issue is resolved.
Major August 31, 2026 All-in-One: Elevated Dropbox Sign Errors 27m Dropbox Sign
Started Aug 31, 2026, 05:44 PM UTC· resolved Aug 31, 2026, 06:11 PM UTC
- investigating Aug 31, 2026, 05:44 PM UTC
We're investigating degraded performance affecting document uploads and signing, caused by an incident with our upstream provider, Dropbox Sign. We are monitoring for updates from Dropbox Sign and will post as we learn more.
- resolved Aug 31, 2026, 06:11 PM UTC
Our upstream provider has resolved the issue.
Minor August 7, 2026 Certn Integration Unavailable 1d 17h Assessments
Started Aug 07, 2026, 07:11 PM UTC· resolved Aug 09, 2026, 01:00 PM UTC
- identified Aug 07, 2026, 07:11 PM UTC
Our Certn Assessment integration is currently unavailable due to an unexpected connection issue with Certn. We are working with them to resolve it.
- identified Aug 08, 2026, 12:35 AM UTC
Certn has restored access for most affected accounts. A small number of accounts remain impacted and we're continuing to work with Certn to restore them
- resolved Aug 09, 2026, 01:00 PM UTC
This incident has been resolved.
Minor July 27, 2026 Elevated Ashby API Latency 6h 16m Ashby API
Started Jul 27, 2026, 02:56 PM UTC· resolved Jul 27, 2026, 09:12 PM UTC
- investigating Jul 27, 2026, 02:56 PM UTC
We are experiencing elevated latency on the Ashby API available at api.ashbyhq.com, requests may take longer to be processed or time out altogether. The Engineering team is investigating the issue.
- identified Jul 27, 2026, 03:12 PM UTC
We have mitigated the issue, and response times have returned to normal. We will continue to work towards full resolution.
- identified Jul 27, 2026, 09:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 27, 2026, 09:12 PM UTC
This incident has been resolved.
Major July 16, 2026 Some SSO sign-ins may fail 2h 20m Single Sign On
Started Jul 16, 2026, 08:40 AM UTC· resolved Jul 16, 2026, 11:00 AM UTC
- identified Jul 16, 2026, 08:40 AM UTC
We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. Our team is actively monitoring and working to restore full SSO reliability, and we will post another update as we learn more.
- identified Jul 16, 2026, 09:12 AM UTC
We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.
- monitoring Jul 16, 2026, 10:57 AM UTC
Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes.
- resolved Jul 16, 2026, 11:00 AM UTC
This incident has been resolved.
Notice July 13, 2026 Long-Running Loading Screens and Timeouts 11m
Started Jul 13, 2026, 05:19 PM UTC· resolved Jul 13, 2026, 05:30 PM UTC
- resolved Jul 14, 2026, 02:48 AM UTC
For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected. Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.
Minor July 8, 2026 Structured resume parsing unavailable 3h 37m Recruiting
Started Jul 08, 2026, 12:40 AM UTC· resolved Jul 08, 2026, 04:17 AM UTC
- identified Jul 08, 2026, 12:40 AM UTC
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
- monitoring Jul 08, 2026, 12:58 AM UTC
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
- resolved Jul 08, 2026, 04:17 AM UTC
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.
Notice July 6, 2026 Candidate PDF Export Errors 2h 10m
Started Jul 06, 2026, 06:30 PM UTC· resolved Jul 06, 2026, 08:40 PM UTC
- resolved Jul 06, 2026, 08:46 PM UTC
From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.
Minor July 1, 2026 Degraded performance in Sydney region due to issues with upstream provider 13m Recruiting, Analytics, Hosted Job Boards, Scheduling and 3 more
Started Jul 01, 2026, 06:49 PM UTC· resolved Jul 01, 2026, 07:03 PM UTC
- investigating Jul 01, 2026, 06:49 PM UTC
We are currently investigating this issue.
- resolved Jul 01, 2026, 07:03 PM UTC
We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened.
Major June 24, 2026 DropBox Sign updates not reflecting in Ashby 1h 4m Dropbox Sign
Started Jun 24, 2026, 09:16 PM UTC· resolved Jun 24, 2026, 10:21 PM UTC
- identified Jun 24, 2026, 09:16 PM UTC
Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
- monitoring Jun 24, 2026, 09:51 PM UTC
A fix has been implemented, and data is in the process of being recovered.
- resolved Jun 24, 2026, 10:21 PM UTC
This incident has been resolved.
Minor June 24, 2026 Delays for some Email and Slack Notifications –
Started Jun 24, 2026, 04:00 PM UTC· resolved Jun 24, 2026, 04:00 PM UTC
- resolved Jun 24, 2026, 06:09 PM UTC
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 5:00PM (UTC)
Minor June 19, 2026 Conditional offer fields do not respect conditions 32m Recruiting
Started Jun 19, 2026, 01:47 PM UTC· resolved Jun 19, 2026, 02:20 PM UTC
- identified Jun 19, 2026, 01:47 PM UTC
Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.
- monitoring Jun 19, 2026, 02:10 PM UTC
We have remediated the root cause and are monitoring.
- resolved Jun 19, 2026, 02:20 PM UTC
This incident has been resolved.
Major June 19, 2026 Degraded integrations –
Started Jun 19, 2026, 06:30 AM UTC· resolved Jun 19, 2026, 06:30 AM UTC
- resolved Jun 19, 2026, 09:12 AM UTC
Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features. A small number of candidate applications were erroneously marked as spam, with candidates prompted to retry later.
Minor June 16, 2026 All-in-One & Analytics - problems loading saved dashboards 1h Recruiting, Analytics
Started Jun 16, 2026, 08:21 AM UTC· resolved Jun 16, 2026, 09:22 AM UTC
- investigating Jun 16, 2026, 08:21 AM UTC
We are aware of some customers being unable to load saved dashboards. We are investigating this issue.
- monitoring Jun 16, 2026, 08:55 AM UTC
This issue has been diagnosed and a fix has been deployed. We're monitoring for further issues but expect this to be working for all customers now.
- resolved Jun 16, 2026, 09:22 AM UTC
This incident has been resolved.
Major June 15, 2026 Job pages not working in Safari 2h 16m Hosted Job Boards
Started Jun 15, 2026, 04:59 PM UTC· resolved Jun 15, 2026, 07:15 PM UTC
- identified Jun 15, 2026, 04:59 PM UTC
We've identified an issue that's causing embedded job pages to not load in Safari
- identified Jun 15, 2026, 05:12 PM UTC
We've identified that this issue affects any job page (embedded or not) in Safari.
- monitoring Jun 15, 2026, 05:30 PM UTC
We have implemented a fix and are monitoring. Affected candidates or any user will need to refresh any links from jobs.ashbyhq.com or you.ashbyhq.com.
- resolved Jun 15, 2026, 07:15 PM UTC
This incident has been resolved.
- postmortem Jun 19, 2026, 06:10 PM UTC
## **Summary** On Monday, June 15, from approximately 4:00 AM PDT to 10:26 AM PDT, Safari and iOS users encountered an error with embedded and Ashby-hosted job boards \([jobs.ashbyhq.com](http://jobs.ashbyhq.com)\) and could not view or apply to jobs. We became aware of the problem at 9:43 AM PDT and recovered at 10:26 AM PDT. ## **Why did this happen?** Ashby's internal code build process processes the code that powers your hosted and embedded job boards. As part of our security practices, each file is published with verification data that browsers use to confirm the file they download is exactly what we intend to serve. We shipped a change to this build process that modified the files after their verification data had been generated, so the files no longer matched the verification data and failed to load in Safari and iOS mobile browsers. The same files did not fail in the same way in other browsers, such as Chrome and Firefox, which is why the failure appeared inconsistent amongst visitors. ## **How did we resolve this situation?** After confirming the failure was tied to a recent deploy, we rolled back to a known-good state to restore service. We confirmed that job boards loaded correctly in Safari, on mobile devices, and in other browsers before resuming normal deployments. ## **How did we get to this point?** The change altered our shipped code in a way we did not anticipate, and two gaps let it reach production undetected: 1. Our automated job board tests ran only against Chrome. 2. We didn’t have a check verifying file integrity at the point of publishing, where this particular failure surfaced. ## **What have we put in place to prevent this from happening in the future?** 1. We added an automated check that verifies file integrity immediately before publishing; any mismatch now blocks the deployment of updates to Ashby. We confirmed it catches this exact failure. 2. We corrected how integrity verification is applied to our job board code, so that all browsers enforce it consistently. 3. We expanded our automated job board tests to run against Safari and Firefox, not just Chrome. 4. We have added additional monitoring, including on mobile browsers, to alert us directly when a job board fails to load in this way.
Minor June 2, 2026 AI Notetaker Issues Due to Upstream Provider 7h 1m AI Notetaker
Started Jun 02, 2026, 02:55 PM UTC· resolved Jun 02, 2026, 09:57 PM UTC
- identified Jun 02, 2026, 02:55 PM UTC
We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting
- monitoring Jun 02, 2026, 07:04 PM UTC
All upstream provider issues have been resolved. We are investigating the affected AI Notetaker instances.
- monitoring Jun 02, 2026, 09:55 PM UTC
Our upstream provider has indicated that their service is operating normally, and we consider the incident resolved. Please reach out to [email protected] in case you experience any delays or issues with AI notetaker calls going forward.
- resolved Jun 02, 2026, 09:57 PM UTC
This incident has been resolved.