Resolved after 5 hours 5 minutes, affecting Recruiting and Dropbox Sign, on February 13, 2026.
We're seeing signs of recovery with the upstream provider and are actively monitoring.
Affected components
Update timeline
- investigating Feb 13, 2026, 05:10 AM UTC
There is an issue with an upstream provider. E-Signature requests may result in errors.
- identified Feb 13, 2026, 06:26 AM UTC
Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.
- monitoring Feb 13, 2026, 09:22 AM UTC
We're seeing signs of recovery with the upstream provider and are actively monitoring.
- resolved Feb 13, 2026, 10:15 AM UTC
The issue has been resolved by the upstream provider.
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