Resolved after 14 hours 25 minutes, on November 18, 2024.
Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Update timeline
- resolved Nov 22, 2024, 10:45 PM UTC
We are currently investigating this issue.
- postmortem Nov 22, 2024, 10:45 PM UTC
Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
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