Arundo incident

Production outage

Resolved after 3 hours 31 minutes, affecting DW Production Recommender and ECU Load Optimization and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 03:19 PM UTC

Nov 18, 16:19 CET Resolved - This incident has been resolved. Nov 18, 15:53 CET Monitoring - A fix has been implemented and we are monitoring the results. Nov 18, 12:50 CET Identified - Cloudflare is having network issues. Some services are back, while others are still unavailable. Nov 18, 12:48 CET Investigating - We are currently investigating this issue.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 11:48 AM UTC
Resolved
Nov 18, 2025, 03:19 PM UTC
Duration
3h 31m
Detected by Pingoru
Nov 18, 2025, 11:48 AM UTC

Affected components

DW Production RecommenderECU Load OptimizationCarbonPathAI Companion

Update timeline

  1. investigating Nov 18, 2025, 11:48 AM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 11:50 AM UTC

    Cloudflare is having network issues. Some services are back, while others are still unavailable.

  3. monitoring Nov 18, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 18, 2025, 03:19 PM UTC

    Nov 18, 16:19 CET Resolved - This incident has been resolved. Nov 18, 15:53 CET Monitoring - A fix has been implemented and we are monitoring the results. Nov 18, 12:50 CET Identified - Cloudflare is having network issues. Some services are back, while others are still unavailable. Nov 18, 12:48 CET Investigating - We are currently investigating this issue.

  5. resolved Nov 18, 2025, 03:19 PM UTC

    This incident has been resolved.

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