Resolved after 30 minutes, affecting US Region, on December 5, 2024.
The incident has been resolved. There was an intermittent issue with our third-party authentication provider, which prevented the dashboard from authenticating user sessions.
Affected components
Update timeline
- investigating Dec 05, 2024, 10:10 AM UTC
Some users are not able to log into the dashboard. Users that were already logged in will be able to use the dashboard but will experience slow response
- identified Dec 05, 2024, 10:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 05, 2024, 10:14 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 05, 2024, 10:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2024, 10:40 AM UTC
The incident has been resolved. There was an intermittent issue with our third-party authentication provider, which prevented the dashboard from authenticating user sessions.
Your product runs on more than Aruba User Experience Insight
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services