Is Aruba User Experience Insight down?

We have mitigated an intermittent DNS resolution issue affecting connectivity between UXI sensors and cdn.capenetworks.io. During the incident, more than half of the deployed sensor fleet was intermittently unable to resolve the domain, preventing affected sensors from reaching the UXI CDN. DNS protection and traffic-filtering controls have been applied, and connectivity is currently stable. We continue to monitor sensor recovery and are working with our DNS technology provider to identify the source of the elevated DNS traffic and establish a permanent corrective action. The UXI impact was first observed on October 1, 2026. Root-cause analysis remains in progress.

We are currently investigating issues where the on-demand and scheduled pre-defined reports are not running. In addition, loading a sensor status page or a service status page has been slow since 2026-09-08 18:00 UTC. We are investigating both issues.

Both issues have been resolved.

Following the latest sensor release, 6087, some sensors testing 802.1x configured networks are failing to correctly associate with that network. It appears to be isolated specifically to EAP-TLS based networks. The release 6087 has been halted and no further sensor software updates will take place until the regression has been fully identified and corrected. More updates will follow as the investigation progresses.

The root cause of the regression has been identified, affected sensors have received a deploy which reverts the regression and a long term fix is being generated.

Affected devices have received a firmware release 6093 which reverts the regression introduced in firmware release 6087, 802.1x authentication on affected devices is now functioning as expected.

The issue has been resolved, the root cause of the regression was a change in how the sensor interprets configuration and resulted in the EAP state machine on the sensor failing to correctly proceed with 802.1x authentication. This issue was not wide spread and only affected a subset of sensors in specific environments. The regression fix was only applied to affected devices, regular firmware update cycles will resume in the comings days and not further action or intervention is needed.

We identified an issue on the Network management page that prevented users from editing Wireless and Wired network settings. Users would have received an error when trying to edit the settings of a network.

A fix has been implemented and we are monitoring the recovery

We are continuing to monitor for any further issues.

The Network management page has been restored to normal operation. We are not seeing any more errors when editing Wired and Wireless networks. Users would have observed these issues between 3 September at 22:00 and 23:37 UTC.

Between 04:15 and 07:00 UTC the Webhook system experienced an issue that caused message sending to be delayed. Customers with Webhooks configured would have experienced a delay in received their webhook. When the issue was patched, the backlog of Webhooks were processed and sent.